Terms & Condition

These terms and conditions constitute the full and complete service agreement (the "Agreement") between you the user (the "Customer") and us Oz City Cleaners ABN 69156302082 for the provision of services by the contracted service provider (hereinafter referred to as the ‘Service Provider’).

Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.

1. Cleaning services

Subject to the terms of this Agreement, Oz City Cleaners and its network of service providers agrees to provide either commercial, domestic and/or construction services (the "Service") to the Customer at an address specified by the Customer (the "Premises").

a. The Service will be for such duties as agreed with the Customer upon booking. Additional requirements if needed will be discussed at the time of site inspection.
b. At our discretion we may provide one or more service providers to attend the Premises to provide the Service at a time and date mutually agreed between Oz City Cleaners and its subsidiaries and the Customer (the "Service Time").
c. The service provider endeavours to provide the Service faithfully, diligently and in a timely and professional manner.
d. Oz City Cleaners and its subsidiaries is an agent that facilitates the formation and administration of domestic, commercial and/or construction service arrangements between the Customers and the service providers. In particular, you acknowledge that Oz City Cleaners and its subsidiaries has no responsibility or liability for any domestic, commercial and/or construction services provided to the customer by the service providers.

2. Additions and amendments

a. Any changes made to the Service provided or to be provided must be agreed by us prior to the Service Time in writing. Otherwise penalty rates and fees pay occur.
b. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first make contact by email sales@ozcitycleaners.com.au. We may agree to provide the additional services in its absolute discretion for additional charges. The Cleaner is not authorised to agree to any changes to the Service being provided. The Customer must not request such changes directly from the Cleaner.

3. Customer representations and warranties

The Customer represents and warrants that:

a. They will provide a safe working environment at the Site for the Cleaner to perform the Service;
b. The Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
c. The client will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Cleaner to provide the Service;
d. All cleaning equipment and materials if provided by the Customer is at their sole discretion. These products and equipment must not be tampered with and considered in full working order and accompanied with the appropriate MSDS forms and applicable licenses if warranted.
e. The customer will advise prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime at the Premises;
f. The customer is authorised to use the Premises and obtain the provision of Service;
g. If the Customer requires the Cleaner to clean lift any item that we deem heavy then we reserve the right not to as we encourage the cleaners to follow the applicable health and safety measures. The customer will be required to move those items prior to the commencement of the Service. Any item moved by the customer either before during or after a service will be done at the customer’s sole risk. Oz City Cleaners encourages the customer to follow the applicable health and safety measures to do so in a safe manner.
h. The customer will secure or remove any fragile, delicate, breakable or valuable items, including but not limited to cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service.

4. Health and safety risks

In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees to the following:

a. The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises.
b. The Cleaner may, either before or during the provision of the Service not use or cease using any materials or cleaning equipment if the Cleaner thinks, in their absolute discretion, that the use of such materials or cleaning equipment poses a risk to health and safety.
c. The Cleaner may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Cleaner, a risk to health and safety.

5. No engagement of cleaners

a. The Customer acknowledges that we invest significant resources in recruiting, selecting and training its Cleaners. Unless prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Cleaner to provide domestic, commercial or construction services to the Customer or any associate of the customer for any period during which services are provided by us for a period within 12 months after the conclusion of any Service.
b. The Customer acknowledges that we may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer.
c. The Customer acknowledges that a penalty fee up to the value of $1000/up to the value of 10% of the annual contract – whichever sum is deemed higher may be charged in the event of clause 5a or 5b occurring.

6. Job quotations

a. Any quote or estimate is only an estimate based on the property being left in a state of reasonable cleanliness and may change once the cleaners sight the property. It may also change if the property is deemed to be larger than an average property based on and not limited to the number of rooms, lounge areas, bathrooms, or additional rooms.
b. Any price quoted by Oz City Cleaners is an estimate only based on our experience to date, without inspection and based on information provided by the customer over the phone or email. Subject to this clause, quotes are valid for a period of 30 days from the date of the quote. After inspection of the premises we reserve the right to amend the quote.
c. If at the commencement or during the course of providing a service or services, it is apparent that the actual cost of the Service will exceed the minimum timeframe provided by Oz City Cleaners, Oz City Cleaners will provide the Customer with an option to pay an increased amount to complete the Service, or pay the quoted amount without the Service being fully completed or alternatively cancel the service and will be refunded minus the cancellation fee of $150.
d. External window cleaning only includes the external windows accessible to the cleaners without having to use a ladder and deemed safe through OH&S guidelines.
e. The actual price payable in hourly quotes by the Customer is calculated on the total number of hours worked by the Cleaner, rounded up to the nearest 15 minute interval.
f. In some instances different service providers other than the ones used for cleaning usually provide carpet cleaning, pest control and other additional services. You give permission for the property to be left unlocked or a key left for entry of these service providers.
g. Customer agrees to pay for any parking costs incurred from attending the cleaning site.
h. Exclusions from standard checklist (these can be provided to a client but will incur additional charges) includes, but is not limited to:

Blinds, fly screens and security screens are to be dusted only. External areas (balconies, gardens, garages), Marks on walls, soft or hard scrubbing of walls, stained grout, mould removal, ceiling, light fittings, kitchen appliances, high pressure cleaning, furnished properties, rubbish removal, strip and seal. Note we do not guarantee removal of mould, marks on walls or stains on carpets.